OPERATIONS STAFF
Given the amount of business we produce, we enjoy very good cooperation from the hoteliers and other suppliers, especially concerning reserving their services. This gives us some useful leeway to sell, up to the last moment. We don’t close sales at Leopard Tours. This is particularly true for the regular departures or seat in a car tours that we operate daily. 

OPERATIONS MANAGER
Our mission is to ensure that the guest is happy with our services and not inconvenienced in any way. The emphasis is on personalised service, starting right from the point of entry. The guest has to be received with a meet & greet board, followed by briefing and reconfirmation of the return or onward journey. On safari, we are constantly in touch with the driver-guide or the hotel/lodge the guest is staying in, just to make sure all is in order. After the tour, the guest is met again by the operations staff, debriefed and seen off. I have a fine team under me. All are well trained, most of them holding high qualifications from some of the most reputable tourism training institutes in the world. 

QUALITY CONTROL
My work diary is always full. The so-called low season, falling between April and June, is in fact the busiest time for the Quality Control office. During this time, we train and upgrade the skills of our staff, especially the driver-guides and the operations staff. We believe in training. It is only when you have a competent staff that you can rest assured of the quality of the service you have determined to provide to the guests.

MARKETING TEAM
It is exciting to be part of the growth of Leopard Tours. As a Marketing team, it is important for us that our products continue to meet the everchanging demands of our customers. Each of our travelers completes an evaluation form at the end of their trip. We feel that each of these evaluations is an important lesson. They help us understand our clients better to continue providing the services they enjoy.  
    

INFORMATION TECHNOLOGY 
It was impossible to continue working manually with the rate of growth of the company and the increase in the volume of business. The establishment of a full IT Department was necessary. We have professional IT team to modernize our operations and communication systems to ensure efficiency. With this facility we are now able to reply to enquires within 24 hours. Our reservations and pricing are fully computerised, and we are now better equipped to produce our own marketing materials.  

COMMUNICATIONS DEPARTMENT
"Much of the time, working in communications is fairly routine. But, we need to know how to respond in an emergency. Our thousands of passengers depend on us being there when they call. We are excited to be part of their holiday."